ARIO
- AUS. KEY CITIES
- 10+AUS. KEY CITIES
- Vehicle Types
- 3Vehicle Types
- UI/UX Screen Designs
- 80+UI/UX Screen Designs
About ARIO
Advanced user research and consulting piece for Australia's most cutting edge micro-mobility company.
The Challenge
Ario is reshaping micromobility with the world’s most advanced shared e-scooter — a self-stabilising, highly engineered system designed to solve the real challenges that cities, councils, and communities face. When Ario approached Moonward, they weren’t seeking a development partner. They already have a world-class internal engineering team. What they needed was a strategic research partner who could investigate the landscape, analyse the user concerns shaping the industry, and stretch the imagination of what a next-generation micromobility experience could become.
- 01Extensive Product Research
- 02Custom UI/UX Design
- 03Stakeholder Presentations
- 04New Feature Ideation
- 05Brand Evolution
A global competitive analysis
Testing over a dozen micromobility platforms to map functionality, identify shortcomings, and find whitespace opportunities.
User profiling and behavioural insights
Moonward worked to understand the needs and concerns of riders, councils, and community members.
Functionality exploration
Informed by our development expertise, to identify high-value digital features that could complement Ario’s advanced hardware capabilities.
Our Approach
Shared micromobility is expanding rapidly, but so are the challenges. Poor parking, safety concerns, cluttered walkways, instability, antisocial behaviour, and limited accessibility continue to frustrate both riders and councils. Ario has built new hardware capable of addressing these issues — including self-stabilising designs, wishbone suspension, and 360° visual scanning — but needed clarity on how the digital experience, service model, and user-facing ecosystem could evolve with equal innovation. To do that, Moonward needed to look far beyond what competitors were offering today and instead explore what wasn’t being done yet.
Impact
Ario now has a strategic foundation that aligns their cutting-edge hardware with an equally innovative digital experience. The research and concepts Moonward provided have equipped their internal development team with clarity, direction, and a roadmap of possibilities — from smarter rider onboarding to proactive safety interventions and advanced city-friendly features.
Launch Your Next Chapter
Every product we've launched and business we've grown, started with a conversation. Contact us today and let's talk about yours.